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  • Apologies are not pass/fail. I always told my students: When giving an apology, any performance lower than an A really doesn’t cut it.
    Halfhearted or insincere apologies are often worse than not apologizing at all because recipients find them insulting. If you’ve done something wrong in your dealings with another person, it’s as if there’s an infection in your relationship. A good apology is like an antibiotic; a bad apology is like rubbing salt in the wound.

    Speaker: Randy Pausch
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    Posted: 20 Aug 2008 at 7:56 AM
    Posted By: Puck
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    Tags: apologies, friendship, last-lecture, sincerity